Privacy Policy
Last updated: 19 March 2026
Bliss Business Services Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Bliss Business Services Ltd
Company number: 16307031
Registered address:
13–14 Royce Court
Billingham
TS23 4DE
United Kingdom
Email: info@bliss-business.co.uk
We act as the data controller for the personal data collected through this website.
2. What information we collect
We may collect the following types of personal information:
Information you provide
When you contact us or complete a form on our website we may collect:
- Name
- Business name
- Email address
- Telephone number
- Message or enquiry details
Technical information
When you visit our website we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visits
- Referring website
Payment information
If payments are processed through our website, payment details will be handled securely by our payment processor (Stripe). We do not store full card details on our servers.
3. How we use your information
We use personal data for the following purposes:
- Responding to enquiries
- Providing quotes or services
- Communicating with clients
- Processing payments
- Sending transactional emails related to services
- Improving our website and services
- Monitoring website performance and usage
- Maintaining website security
We do not sell personal data.
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate interests
To respond to enquiries and operate our business.
Contract
To provide services when you become a client.
Consent
For non-essential cookies and similar technologies where required, including analytics and marketing or advertising-related tools when you opt in through our cookie banner.
Legal obligation
Where we must retain information for legal or regulatory purposes.
5. How we collect data
We collect data through:
- Website contact forms
- Direct emails sent to us
- Cookies and analytics tools
- Payment transactions (via Stripe)
Contact form submissions are processed securely and delivered via the Resend email API.
6. Cookies and analytics
Our website uses cookies and similar technologies.
These help us:
- Understand how visitors use the site
- Improve website performance
- Monitor site security
Depending on your choices in our cookie banner, we may use:
- Google Analytics — website usage and traffic (if you allow analytics cookies)
- Cloudflare Web Analytics / Real User Monitoring (RUM) — performance and loading metrics (if you allow analytics cookies)
- Meta Pixel (Facebook Pixel) — measurement of visits and actions on our site, and support for advertising, remarketing and campaign performance, only if you allow marketing cookies. Information may be processed by Meta in line with their systems and policies.
Non-essential tools (including analytics and Meta Pixel) are only used when you consent to the relevant categories. You can change your mind at any time using the cookie settings on our site.
You can also control cookies through your browser settings.
7. Third-party services
We use trusted third-party providers to operate our website and services.
These may include:
Cloudflare
Website hosting, security, and performance services.
Google Analytics
Website traffic and usage analysis.
Meta (Meta Pixel)
Advertising and conversion measurement when you have consented to marketing cookies.
Resend
Delivery of transactional emails and contact form notifications.
Stripe
Secure payment processing.
These providers may process personal data on our behalf.
8. Data storage and security
We take reasonable technical and organisational measures to protect personal data.
This includes:
- Secure website hosting
- Encrypted connections (HTTPS)
- Access controls
- Secure email processing
However, no internet transmission can be guaranteed to be completely secure.
9. Data retention
We retain personal data only as long as necessary.
Typical retention periods:
- Enquiries: up to 24 months
- Client information: duration of the contract and required accounting period
- Financial records: up to 6 years where required by law
10. Your rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise these rights please contact:
We will respond within one month.
11. Complaints
If you believe your data has been handled improperly, you may contact the Information Commissioner’s Office (ICO):
However, we encourage you to contact us first so we can resolve the issue.
12. Third-party links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
13. Changes to this policy
We may update this privacy policy from time to time.
The latest version will always be published on this page.