Terms and Conditions
Last updated: 18 March 2026
These terms and conditions govern the provision of services by Bliss Business Services Ltd.
By engaging our services, requesting a quote, or using our website, you agree to these terms.
1. Company details
Bliss Business Services Ltd
Company number: 16307031
Registered address:
13–14 Royce Court
Billingham
TS23 4DE
United Kingdom
Email: info@bliss-business.co.uk
2. Services
Bliss Business Services Ltd provides digital services including, but not limited to:
- website design and development
- search engine optimisation (SEO)
- digital advertising management
- social media services
- website hosting and maintenance
- digital consultancy
The exact scope of services will be agreed with the client before work begins.
3. Quotes and agreements
Quotes provided by us are valid for 30 days unless stated otherwise.
Once a client accepts a quote or agrees to proceed with work, this constitutes acceptance of these terms.
4. Payment terms
Payment terms will be agreed prior to work commencing.
Payments may be required:
- in advance
- in instalments
- on a recurring monthly basis
Where applicable, invoices must be paid within the stated invoice period.
Failure to pay invoices may result in suspension of services.
We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Minimum service term
Website services are provided on a minimum term of 12 months unless otherwise agreed in writing.
This minimum term allows us to recover the costs associated with design, development, setup, and onboarding of the website.
At the end of the initial 12-month term, the service will renew for a further 12-month period unless cancelled before the renewal date.
If a client cancels the service before the minimum term has been completed, we reserve the right to charge the remaining balance of the minimum term.
We will normally contact clients prior to renewal, however it remains the client's responsibility to notify us if they wish to cancel before the renewal date.
6. Project deposits
For certain projects, we may require a deposit before work begins.
Where a deposit is required, work will not commence until the deposit has been received.
Deposits are non-refundable once work has started, as they secure project time and initial development work.
7. Payment processing
Where payments are processed online, they will be handled securely by Stripe.
We do not store full payment card details on our systems.
8. Client responsibilities
Clients agree to:
- provide accurate information and materials required to complete the work
- respond to requests for feedback or approvals within a reasonable timeframe
- ensure they have the rights to any content supplied (text, images, logos etc.)
Delays in providing information or approvals may affect project timelines.
9. Revisions and scope of work
Project quotes are based on the agreed scope of work.
Reasonable revisions may be included as part of a project, however additional changes that fall outside the original scope may incur additional charges.
Where a client requests significant changes, additional work may be quoted separately and must be agreed before work continues.
This helps ensure projects remain fair, manageable, and delivered within reasonable timeframes.
10. Intellectual property
Unless otherwise agreed in writing:
- the client retains ownership of their own content
- we retain ownership of any proprietary systems, frameworks, or tools used to deliver the service
Upon full payment for a website project, the client will receive the rights to use the finished website.
We reserve the right to showcase completed work in our portfolio unless the client requests otherwise.
11. Website ownership and licence
Unless otherwise agreed in writing, websites created by Bliss Business Services Ltd remain the intellectual property of Bliss Business Services Ltd.
Clients are granted a non-exclusive licence to use the website while their service agreement or subscription remains active.
This licence allows the client to use the website for their business during the period that services are being provided.
If a client cancels their service or stops payment, the licence to use the website ends. Bliss Business Services Ltd reserves the right to remove, suspend, or disable the website.
The underlying design, code, systems, and structure of the website remain the property of Bliss Business Services Ltd and are not transferred to the client.
12. Use of website design and materials
The design, structure, layout, systems, and underlying code of any website created by Bliss Business Services Ltd remain our intellectual property.
Clients may not copy, reproduce, replicate, reverse engineer, or reuse any part of the website design, layout, or functionality for use on another website or platform without our written permission.
This includes attempts to recreate the website using another developer or service provider.
Any unauthorised copying or reproduction of the website design, structure, or functionality may result in legal action.
13. Website hosting and third-party services
Websites may rely on third-party services including hosting providers, analytics tools, payment processors, and APIs.
Examples may include:
- Cloudflare
- Google Analytics
- Stripe
- email delivery providers
We are not responsible for outages or issues caused by third-party providers.
14. SEO and marketing services
Search engine optimisation and digital marketing services aim to improve visibility and performance over time.
However, we cannot guarantee:
- specific search engine rankings
- specific traffic levels
- specific sales results
Search engine algorithms and advertising platforms are controlled by third parties and may change without notice.
15. Liability
We will provide services with reasonable care and skill.
However, Bliss Business Services Ltd shall not be liable for:
- loss of profits
- loss of revenue
- business interruption
- indirect or consequential losses
Our total liability shall not exceed the amount paid by the client for the services in question.
16. Website content
Clients are responsible for ensuring their website content complies with applicable laws and regulations.
We are not responsible for unlawful content supplied by clients.
17. Suspension of services
If invoices remain unpaid after the stated payment period, we reserve the right to suspend services until payment is received.
This may include:
- suspension of website hosting
- disabling access to services or accounts
- temporary removal of websites from public access
Services will normally be restored once outstanding payments have been cleared.
If services are cancelled or suspended, the website and associated systems may be permanently removed.
18. Termination
Either party may terminate services by providing reasonable notice unless otherwise agreed.
Where services are terminated:
- completed work must still be paid for
- any outstanding invoices remain payable
19. Project delays
If a project is delayed due to lack of client communication, content, or approvals for more than 30 days, we reserve the right to pause work on the project.
If work needs to be resumed at a later date, additional scheduling or restart fees may apply.
20. Data protection
We process personal data in accordance with our Privacy Policy.
Clients and website users should review our Privacy Policy for details of how personal information is handled.
21. Changes to these terms
We may update these terms and conditions from time to time.
The latest version will always be available on our website.
22. Governing law
These terms are governed by the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.